Terms of Service

1. The service

Verdatir provides a multi-tenant sustainability and lifecycle assessment platform. Features and pricing are described on our product pages.

2. Eligibility

You must be at least 16 years old and have authority to bind your organization (if applicable).

3. Accounts and access

You are responsible for your account and all activity under it. Do not share credentials. We may recommend or require multi-factor authentication. Notify us promptly at support@verdatir.com of any unauthorized access.

4. Subscriptions, billing, and taxes

• Plans auto-renew unless canceled before renewal.
• Monthly plans: 14-day refund window after the first charge.
• Annual plans: pro-rated refund if canceled within 30 days; otherwise non-refundable except where required by law.
• Payment processing by third parties (e.g., Stripe). You authorize charges to your payment method.
• Taxes and duties are your responsibility unless stated otherwise. We may change fees with reasonable prior notice effective on the next renewal.

5. User content and license

You retain ownership of your content. You grant Verdatir AB a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display your content solely to operate, support and secure the service.

The service uses AI models, hosted in the EU by the subprocessors listed in our Privacy Policy, to analyse the content you upload. This is how the service works, not an optional add-on. We do not use your content to train AI models, and we do not "sell" or "share" it.

6. Acceptable use

• No infringement, malware, or unlawful content.
• No scraping, reverse engineering, or circumvention of technical limits.

7. Third-party services

Integrations (e.g., payments, hosting, AI vendors) are provided by third parties under their terms. We are not responsible for third-party services.

8. Beta and experimental features

Beta features may be incomplete, rate-limited, or withdrawn. They are provided "as is."

9. Support and service levels

We provide reasonable support via email. No service-level commitments apply unless expressly stated in an Order or SLA.

10. Suspension and termination

Either party may terminate per plan terms. We may suspend or terminate for breach, legal, or security reasons. Upon termination, we retain limited records for legal/billing and delete remaining account data per our Privacy Policy.

11. Intellectual property and feedback

We and our licensors own the service and related IP. These Terms do not grant rights except as explicitly stated. You grant us a perpetual, irrevocable, royalty-free license to use feedback to improve the service.

Open-source components are governed by their licenses, which prevail over conflicting Terms for those components.

12. Indemnification

You agree to indemnify and hold harmless Verdatir AB from claims arising from your use of the service or violation of these Terms.

13. Disclaimers and limitation of liability

The service is provided "as is" and "as available." To the extent permitted by law, we disclaim warranties of merchantability, fitness, and non-infringement.

Our total liability is limited to the fees you paid in the 12 months before the event. We are not liable for indirect, incidental, special, or consequential damages.

14. Export and sanctions

You must comply with applicable export control and sanctions laws and may not use the service in restricted jurisdictions or for prohibited end uses.

15. Contact points and content notices

Single point of contact. Under Articles 11 and 12 of the EU Digital Services Act (Regulation (EU) 2022/2065), authorities of EU Member States, the European Commission, the European Board for Digital Services and users of the service can reach us directly at legal@verdatir.com. You can also use our contact form. A person reads and answers every message; replies are not automated. We accept communications in English and Swedish.

Reporting illegal content. Anyone can tell us about content on the service they believe is illegal by emailing legal@verdatir.com. So that we can act on it, please include: (a) why you believe the content is illegal; (b) where it is, for example a URL, document name or shared link; (c) your name and email address (not required when reporting offences under Articles 3 to 7 of Directive 2011/93/EU); and (d) a statement that you believe in good faith that the information in your notice is accurate and complete. We confirm receipt, review each notice diligently and objectively, and tell you what we decided and how you can challenge it.

How we moderate content. We do not monitor customer content proactively and we do not use automated tools to make moderation decisions; a person reviews every notice. We act on notices and on orders from competent authorities. If we remove or disable access to content, or suspend or close an account, we tell the affected user why, unless the law or an order from an authority prevents us, with the facts and grounds we relied on and how to challenge the decision, including before the courts.

Copyright notices (United States). Send notices under 17 U.S.C. §512(c) to: DMCA Agent, Verdatir AB, Stockholm, Sweden, legal@verdatir.com. Include all information that section requires.

16. Miscellaneous

• Force majeure: We are not responsible for events beyond our reasonable control.
• Assignment: You may not assign without our consent; we may assign to an affiliate or in connection with a reorganization.
• Severability: If a term is unenforceable, the rest remains in effect.
• Order of precedence: DPA and any Order/SOW control over conflicting Terms with respect to their subject matter.
• Survival: Clauses relating to fees, IP, confidentiality, indemnities, limitations, and governing law survive termination.

17. Governing law and venue

These Terms are governed by the laws of Sweden. Disputes are resolved in the courts of Sweden. No arbitration or class-action waiver applies unless agreed in writing.

18. Changes to these Terms

We may update these Terms. Material changes will be communicated by email or in-product notice before they take effect.

19. Contact

Contact Verdatir AB at support@verdatir.com. Postal address: Stockholm, Sweden. Legal notices: legal@verdatir.com.